Privacy Policy

Last updated: 14 October 2026

This Privacy Policy explains how Otoverse Private Limited ("Otoverse", "we", "us", or "our") collects, uses, stores, and shares your personal information when you use our website at https://www.otoverse.ai (the "Website") or contact us about our products and services.

Otoverse Private Limited was previously known as Khasso Private Limited. In September 2026, the company changed its name to Otoverse Private Limited and its web presence to otoverse.ai. Personal information collected earlier under the Khasso name is now held and protected by Otoverse Private Limited under this Policy.

Registered office: [REGISTERED OFFICE ADDRESS]
CIN: [CIN NUMBER]

BY USING THE WEBSITE OR SHARING YOUR INFORMATION WITH US, YOU AGREE TO THIS PRIVACY POLICY AND OUR TERMS AND CONDITIONS. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE WEBSITE.

1. Information We Collect

Information you give us. When you fill in a contact or demo request form, email us, or speak with our team, we may collect your name, work email, phone number, company name, job title, industry, and any message or details you share.

Information collected automatically. When you visit the Website, we may collect technical data such as your IP address, browser type, device type, operating system, pages viewed, time spent, referring page, and approximate location. This is collected through cookies and similar technologies.

Information from third parties. We may receive business contact details from publicly available sources, event organisers, partners, or professional networks, to reach out about our products and services.

We do not collect sensitive personal data through the Website, such as financial account details, passwords, or health information. Please do not send these to us through the Website forms.

2. How We Use Your Information

• To respond to your enquiries and demo requests.
• To share information about Otoverse products such as Oto Learning Platform and Oto Digital Signage, and to arrange meetings and demos.
• To send updates, event invitations, and marketing messages, which you can opt out of at any time.
• To run, secure, and improve the Website and understand how it is used.
• To prevent fraud, abuse, and misuse of the Website.
• To comply with legal obligations and enforce our terms.

3. Cookies and Similar Technologies

We use cookies and similar tools to make the Website work, remember your preferences, and measure traffic through analytics services. You can control or delete cookies in your browser settings. Blocking some cookies may affect how parts of the Website work.

4. How We Share Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us run the Website and our business, such as hosting, analytics, email, CRM, and scheduling providers, under confidentiality obligations.
• Group companies and affiliates of Otoverse, including the brands under it, for the purposes in this Policy.
• Legal and regulatory authorities, where required by law, court order, or to protect our rights, safety, or property.
• A successor business, if Otoverse is involved in a merger, acquisition, or sale of assets, with notice where required.

5. Data Retention

We keep your information only as long as needed for the purposes in this Policy, to meet legal, tax, or accounting requirements, or to resolve disputes. When it is no longer needed, we delete or anonymise it.

6. Data Security

We use reasonable technical and organisational measures to protect your information from unauthorised access, loss, or misuse. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Advance Payments and Refunds

Where you agree with Otoverse to buy a product, service, setup, or customisation, we may ask for an advance payment before work begins or access is provided. Any advance payment made to Otoverse is non-refundable. It covers the cost of reserving capacity, onboarding, configuration, and resources we commit once you pay. By making an advance payment, you confirm that you have read and accepted this condition.

• Advance payments will not be returned if you cancel, delay, or decide not to proceed for any reason.
• Advance payments are adjusted against the final invoice for the agreed product or service.
• Payments are handled by secure third-party payment providers or by bank transfer. We do not store your full card or bank account details on the Website.
• Any exception to this clause must be agreed in writing by Otoverse. Where a separate written agreement or order form contains different payment terms, that document applies.

8. Your Rights and Choices

Subject to applicable law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, you may:

• ask to access the personal information we hold about you;
• ask us to correct or update inaccurate information;
• ask us to delete your information, unless we must keep it by law;
• withdraw your consent to our use of your information at any time;
• opt out of marketing messages using the unsubscribe link or by writing to us;
• raise a grievance about how we handle your information.

To use any of these rights, write to us at the contact address in Section 13. We may need to verify your identity before acting on a request.

9. Children's Privacy

The Website is meant for business users and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, please contact us and we will delete it.

10. Third-Party Links

The Website may link to third-party websites and services. We do not control them and are not responsible for their privacy practices. Please read their policies before sharing your information.

11. International Transfers

Your information may be stored and processed on servers or by service providers located outside India. Where this happens, we take steps to keep your information protected in line with this Policy and applicable law.

12. Changes to This Policy

We may update this Policy from time to time. The updated version will be posted on this page with a new "Last updated" date. Your continued use of the Website after a change means you accept the updated Policy.

13. Contact and Grievance Officer

For any questions, requests, or complaints about this Privacy Policy or your personal information, please contact:

Grievance Officer: [NAME]
Otoverse Private Limited
[REGISTERED OFFICE ADDRESS]
Email: hello@otoverse.ai
Website: https://www.otoverse.ai